Responsible Gaming

Gaming Should Be Entertainment

At Ning Salmah, we believe that online casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we offer exciting games and opportunities to win, it's important to approach gaming with a responsible mindset and set realistic expectations.

Please remember: the house always has an edge. Only gamble with money you can afford to lose, and never view gambling as an investment or income source.

Age Verification

Online casino gaming in Malaysia is restricted to individuals who are 18 years of age or older, or the minimum legal age as determined by local law in your jurisdiction.

Ning Salmah is committed to preventing underage gambling. We employ strict age verification procedures during registration and account creation. If you are under the legal age in your region, you are not permitted to use our platform.

Parents and guardians: If you suspect a minor is accessing gaming platforms, please contact us immediately and report the activity to the relevant authorities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following warning signs in your own behavior, it may be time to seek help:

• Chasing losses: Attempting to recover losses by gambling more frequently or with larger amounts
• Hiding gambling activity: Concealing your gaming from friends, family, or loved ones
• Increasing stakes: Needing to gamble with larger amounts to achieve the same excitement
• Loss of control: Being unable to stop or reduce your gaming despite wanting to
• Neglecting responsibilities: Missing work, school, or family obligations due to gambling
• Financial problems: Spending money needed for bills, rent, or essentials on gambling
• Borrowing to gamble: Taking loans or using credit to fund gaming activities
• Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
• Using gambling to escape: Gaming to cope with stress, anxiety, depression, or personal problems

If any of these apply to you, help is available and recovery is possible.

Self-Help Tools & Responsible Gaming Features

Ning Salmah provides several tools to help you maintain control over your gaming:

Deposit Limits

Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly). Once the limit is reached, no additional deposits will be allowed until the period resets.

Loss Limits

Establish a maximum amount you are willing to lose during a gaming session or time period. When this limit is reached, your account will be temporarily restricted from further play.

Reality Checks

Enable notifications that remind you of how long you've been playing and how much you've wagered. These periodic alerts help you maintain awareness during extended sessions.

Self-Exclusion

If you feel you need a break from gaming, you can self-exclude from your account for a period you choose (ranging from days to months). During this time, you will not be able to access the platform, and promotional materials will not be sent to you.

To access these tools, visit your account settings or contact our Customer Support team for guidance.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, confidential help and support are available 24/7:

Malaysia & Asia-Pacific

• National Health Call Centre (NHCC) - Malaysia: 1-800-886-222
  Provides mental health support and can refer you to gambling counseling services.
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
  Offers free counseling, self-help resources, and support for problem gambling across the Asia-Pacific region.

International Support Services

• GamCare (United Kingdom): www.gamcare.org.uk
  Free and confidential support for anyone affected by problem gambling.
• GamStop (United Kingdom): www.gamstop.co.uk
  National self-exclusion scheme allowing you to block access to online gambling operators.
• Responsible Gambling Council (Canada): www.responsiblegambling.org
  Evidence-based resources, treatment programs, and support.
• National Council on Problem Gambling (United States): www.ncpgambling.org
  Free helpline: 1-800-522-4700 (confidential and available 24/7)
• Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de
  Information and support resources for problem gambling.

Note: All organizations listed above offer free, confidential support. Speaking with a counselor does not affect your legal status and is completely voluntary.

If You Need Help, Please Reach Out

Recognizing a problem is the first step toward recovery. If you or a loved one is struggling with problem gambling, please do not hesitate to seek help. Recovery is possible, and support services are staffed by trained professionals who understand problem gambling and are ready to assist you.

You are not alone. Millions of people worldwide have overcome gambling problems with the right support. Contact one of the organizations above today—it could be the most important decision you make.

If you wish to discuss responsible gaming practices with our support team at Ning Salmah, please contact us at any time. We are here to support your well-being.